About Us

Our Story

In April of 2010, despite outside skepticism and one of the darkest troughs in real estate history, Terra Firma Global Partners was launched by Bill Facendini and Heidi Rickerd-Rizzo as a boutique real estate company servicing Marin, Sonoma and Napa Counties. After long and successful careers respectively in the North Bay, as both leaders of major brokerage houses, corporations and independent companies, they believed the traditional real estate model was broken and that much of the industry was more focused on generating ancillary fees and related services to stay alive rather than focusing on the client.

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The business had become more about quantity of associates rather than quality, and about production rather than service.  Their vision is to have small, local footprints in key communities throughout the North Bay that reflect the individual community they serve.  Offices focus on being “green” and taking full advantage of technology to create a seamless  and contemporary vibe in each location so that the associates can cross over all market areas effectively to meet their client’s needs.

Facendini and Rickerd-Rizzo had a vision— putting one foot in front of the other, with passion and fierce commitment, they started the journey.  They unbundled everything and started from scratch to build a company based on trust and strived to make the business a team sport, rather than an individual one.  As recognized leaders in the industry, and known for their innovation and professionalism, they believed a company built around a client centric focus and a team that has the experience and knowledge necessary to meet and exceed the client’s expectation had a place in the market regardless of its larger competitors. Shunning the traditional brokerage model of cut-throat agents competing against each other, Terra Firma fosters a culture of partnership in which all clients and listings are represented in a collaborative environment by all its agents, thereby ensuring its clients and listings have the competitive edge in both sales and purchases.  Terra Firma Global Partners extends far beyond what a conventional brokerage firm offers. We envision ourselves as both a lifestyle company committed to informing and connecting global communities, and as a creative company offering design, marketing and sales solutions for buyers, sellers, developers and investors alike.

Controlling their own destiny, bringing flexibility in operations and creating a culture where associates can thrive was a key focus for the partners.  They understand the ebb and flow of the real estate business and created a model that is responsive and nimble.  It has the ability to adjust to trends and market changes and explore and invest in technologies and innovation to keep Terra Firma Global Partners at the forefront of the industry. Community is very important to the company culture and is one of its core company tenets.  We believe in giving back time, talent and treasure in each community we work and live in.  Developing and maintaining positive business relationships in our communities also adds value for our clients because our peers enjoy working with us.

Our company vision, which drives every decision we make, is to provide our clients with a very personal experience that keeps them a client for life, and gives them the trust and confidence to refer friends and family to Terra Firma for all their real estate needs.

Leadership

We believe the quality of the professional serving our clients will be the difference between satisfactory and superior performance.

Bill Facendini

President & Broker

Heidi Rickerd Rizzo

Vice President & Broker

Betsy Facendini Serafini

Director of Operations

Talking About Us

Terra Firma Global Partners is committed to our brand. We have made a conscious decision not to be a large organization, or an organization based on the production of their associates. Rather, we focus on new ideas and new approaches to real estate brokerage services that relate back to relationships and integrity.

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We are consistently reminded of the positive experience our clients have with our company and the industry/affiliate’s recognition of the quality of our team. Every decision we make as a company is weighed against our mission statement.

We encourage client feedback and are not afraid of online ratings and reviews. We also embrace constructive advice/criticism so we can continue to grow and provide the best client experience possible. Terra Firma Global Partners believes that client experience and consistency matter.

Both the agent and the support team were fabulous and made the whole experience and process comfortable.
Love the electronic signing process.
I found Teamwork, Community, Outreach and Innovation with Terra Firma Global Partners.

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Community Involvement

In order to give back to the communities we live in, every Terra Firma Associate donates a portion of their commission to a fund at the close of escrow and at the end of each quarter the team decides which local organization or individual will be the benefactor. In addition, we participate in various projects and specific community campaigns.

We support a variety of organizations such as animal shelters, youth programs and food banks to local families in need.

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